Telephone Mastery

How many prospects never make it past one conversation with your company?
How would your company fare in a mystery phone survey?

  • Learn how to control conversations on the phone
  • Develop confidence for all front line phone operators
  • Develop a process to capture all phone enquiries

Often your phone is the first window your prospects have with your company. It is also often the frustrating part of doing business with you that your customers remember.
Here’s what you will learn at David Trim and Associates Telephone Mastery:

  • Learn the correct method your staff should use when answering the phone
  • How to write powerful scripts to help sell to prospects inquiring about pricing
  • Strategies for overcoming objections
  • How to turn irate calls into win/win situations
  • How to reflect a professional eitqutte over the phone


FEES – $149pp
Per person attending.

GROUP RATE – $99pp
If three or more are attending from the same business.

Talk to us about specific training for your business.

All prices are plus gst and as per our terms and conditions of trade.